Shipping & Returns
Sports & Sports wants our customers to be 100% satisfied with any merchandise they purchase from us. Despite our best efforts, sometimes an item will fall short of our customer's expectations. For this reason, we are happy to issue a refund on merchandise returned in new condition within 60 days of the original purchase date as long as the return is accompanied by the original receipt. Your refund will be issued in the same manner of payment as which it was received. This means if you paid by credit card, then your refund will be issued to the same card used for your purchase.
Sports & Sports reserves the right to limit or decline returns that do not adhere to the following stipulations:
- Returns must be received within 60 days of the original purchase date
- Returned items must be accompanied by the original receipt issued at the time of purchase
- Returned items must be in new condition and unused.
- Baseball & Softball Bats are subject to special conditions, please see Bat Return Addendum for further details on returning these items
- Refunds will be issued in the original form of payment
- Online purchases may be returned/exchanged at either store location or via the mail.
- Return shipping is paid for by the customer and the shipping portion of the original transaction is non-refundable
- All return shipping charges must be prepaid. We cannot accept C.O.D. deliveries.
- Returned defective merchandise must be from normal wear as determined and approved by Sports & Sports personnel
- Customized/personalized merchandise is not returnable, exchangeable, or refundable
Please adhere to the following protocol when returning an item.
- Contact Sports & Sports' Internet Sales department at 1-855-884-5231 or send us a message to receive return authorization.
- Repackage items in original packaging, including all paperwork, parts, and accessories
- Bring the repackaged merchandise to the shipping service of your choice
- Pay for postage and address label to:
Sports & Sports
3600 N. Ridge East
Ashtabula, OH 44004
- Your return will be processed and credited to your original payment method within 10 business days of receiving and inspecting the returned items
Bat Return Addendum
Non-defective bats can be returned with a receipt provided the bat is in its original packaging. Once the packaging is removed from your new bat, our return policy is voided. Returns and exchanges for opened or used bats are the responsibility of the manufacturer. Standard manufacturer warranties cover cracking, bending, or significant denting that may occur during normal field usage. Per the manufacturer's discretion, the warranty may be found void if the bat is abused or altered in any way.
Please have the following information readily available before calling the manufacturer for return authorization:
- Model Number
- Proof of Purchase
- Date Purchased
- Location Purchased
To obtain a return authorization, call the phone numbers provided below:
- Easton 1-888-259-1297
- Mizuno 1-800-966-1211
- Rawlings 1-877-225-1041
- DeMarini 1-800-937-2287
- Worth 1-800-423-3714
- Louisville 1-800-282-2287
- Miken 1-877-807-5291
- Anderson 1-800-777-4787
- RIP-IT 1-888-95-RIP-IT
At Sports & Sports, we offer our customers a variety of delivery options so the customer can select the one that best services their needs. We offer the option for people in our local area to specify in store pick-up at either of our Ashtabula or Madison retail locations free of any shipping or handling charges. For those customers outside of our geographic region, we rely on UPS to deliver our customer's orders in a safe and timely fashion. Our orders are processed and shipped within 2 business days of receiving your order confirmation. If any unexpected circumstances or delay occurs, we reach out to the customer and make them aware of the situation so they can know exactly when they will be receiving their merchandise.
Your order status can be tracked utilizing the Order Status tool located at the top of our web page. Here you can find your specific tracking number and other pertinent information associated with your purchase.
Please do not hesitate to reach out to us should you have any questions or concerns about your order. We can be reached via telephone, toll free at 1-855-884-5231 and via email by either responding to your order's confirmation email message or by completing the email form in the Contact Us section of the sportsnsports.com website.
Thank you for shopping at Sports & Sports!